Guest gift cards
Instant incident compensation and courtesies for your guests.
Turn unexpected friction into a positive hospitality moment. Whether there is a cleaning delay, a minor maintenance glitch, or an arrival inconvenience, send an instant digital gift card with any custom amount directly to your guest. A frictionless, immediate on-site reward redeemable downstairs for specialty coffee, cold drinks, luggage storage, or minimarket essentials.
What is included
- Fast, frictionless compensation for cleaning delays, maintenance issues, or arrival friction
- 100% custom amount chosen instantly to fit any situation
- Redeemable for luggage storage, specialty coffee, minimarket snacks, and desk services
- Instant digital delivery ready to share via WhatsApp, booking messaging, or email
- Safeguards your review scores by turning guest inconveniences into thoughtful hospitality
Terms & operation
- Redeemable exclusively at the official Guest Square front desk at Torres de Martiricos (Torre Sur, Málaga).
- Balance applies to items and services available at the desk.
- Purchase and digital issuance processed securely via Square.
Who is it for
Who is it for
Each service is tailored to the needs of each profile at Torres de Martiricos.
Accommodation services
Aimed at this audienceCompensate unexpected property glitches in seconds and safeguard your review ratings with instant on-site credits.
Agile incident-resolution tool to empower your team to resolve guest complaints instantly on-site across your portfolio.
Frequently asked questions
How does this help manage guest incidents and complaints?
Whenever an unexpected issue arises (a turnover cleaning delay, unexpected noise, or an appliance malfunction), you can purchase and send a digital gift card in under a minute. Your guest receives an immediate on-site reward they can enjoy downstairs—such as fresh specialty coffee, drinks, luggage storage, or snacks—instantly easing frustration and protecting your 5-star ratings.
Which Guest Square services can guests redeem them on?
Guests can use their credit at our South Tower reception for freshly brewed specialty coffee, cold beverages, minimarket snacks, luggage storage, and travel essentials.
What amount can I choose for incident compensation?
The amount is completely flexible: from a quick coffee treat to higher compensations tailored to the specific inconvenience.
How does the guest receive the gift card?
Checkout generates an instant digital card with a unique code that you can immediately paste into your Airbnb/Booking.com chat, WhatsApp, or email.